If you are not 100% satisfied with your Mila and Ralph purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 10 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Free returns are for Australian residents only.
Orders are processed Monday through Friday and are shipped within 3 days of placement, excluding weekends and public holidays.
**Please also note that business days do not include weekends or national public holidays.
Anywhere in Australia is free shipping as we ship from Australia. Australia post deliver in 3-5 business days.
We ship world wide at a rate of $10.00, world wide delivery takes between 2-4 weeks to arrive. However it may take longer or shorter due to time of shipment.
All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Mila and Ralph is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
We are not responsible for lost or stolen packages or packages delayed in transit. We do not ship to hotels.
We are also not responsible for any incorrect shipping address provided to us. Once the order has been made we can not change the address in any way.
ALL items purchased from MilaandRalph.com will come with a 3month worldwide warranty. Items must be returned at your expense with proof of purchase. The warranty may be rejected on products showing evidence of extreme or incorrect use. Mila and Ralph is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the items.